Frequently Asked Questions

Welcome to Allura North's Frequently Asked Questions (FAQ) Page

We’re here to provide you with helpful information and ensure you have the best shopping experience. If you have any further questions or need assistance, please don’t hesitate to reach out to us!

Question #1: How long will it take to receive my order?

Answer:
Here are our estimated delivery times:

  • Handling time: 1-2 business days

  • Transit time: 6-8 business days

  • Estimated delivery time: 7-10 business days
    For more details, please refer to our Shipping Policy.

Question #2: Do you offer free shipping?

Answer:
Yes, we offer free shipping on all orders within the United States. For more details, please check our Shipping Policy.

Question #3: Where is Allura North located?

Answer:
Allura North is a U.S.-based fashion and lifestyle brand. We are proud to offer a curated selection of high-quality products with shipping available exclusively within the U.S.

Question #4: What if I receive a defective product?

Answer:
If you receive a defective item, we will replace it at no additional cost. Please contact us and return the item within 30 days of receiving it. For more information, please refer to our Return Policy.

Question #5: Can I cancel my order after it’s placed?

Answer:
Yes, we offer a 24-hour cancellation window. To cancel your order within this timeframe, please contact us immediately.

Question #6: What is your return policy?

Answer:
We have a simple and hassle-free return process. For complete details, please visit our Return Policy.

Question #7: When will I get my refund after returning a product?

Answer:
Once we receive and inspect your returned item, your refund will be processed. Refunds typically appear on your original payment method within 7 business days, depending on your bank or payment provider. Please refer to our Return Policy for more details.

Question #8: Do you offer any warranties or guarantees on your products?

Answer:
Yes, we provide a 30-day warranty on all purchases. For more information, please refer to our Return Policy.

Question #9: How can I contact customer support?

Answer:
You can reach our customer support team through the Contact Us page or by emailing us at support@alluranorth.com

Question #10: Do you ship internationally?

Answer:
At this time, we only ship within the United States.

Question #11: Do you have a physical store location I can visit?

Answer:
We are an online-only store, which allows us to offer the best prices and a wide selection of products.

Question #12: Can I place a bulk order for my business or organization?

Answer:
Yes, we accept bulk orders. Please contact our customer support team for more details.

Question #13: What is the process for exchanging a product?

Answer:
For detailed information about product exchanges, please refer to our Return Policy.

Question #14: How can I track my order?

Answer:
You can track your order through the Track Order page on our website.

Contact Information:

Customer Service: Monday to Friday: 9:00 AM – 5:00 PM

We do our best to reply to your e-mail within 1-2 business days.

Thank you for shopping with Allura North.